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About Caster Connection
The Story of Caster Connection
Caster Connection - manufacturer of casters and wheels and a master distributor of national brand casters, wheels and hand trucks - was launched by Sally Hughes out of the trunk of her car in 1987 in Chardon, Ohio with the founding principle that "Our Company will work to constantly seek ways to increase the value our clients receive for their investments in casters and wheels and provide solutions that make them successful."
Sally A. Hughes: Caster Connection President/CEO
In describing her philosophy of the client business relationship, Sally explains that "I truly believe that clients deserve exceptional service, great products, fair prices and product availability. That is why Caster Connection is persistent in our efforts to strive for continuous improvement on these most important aspects of our business."
More than twenty five years after its launch, Caster Connection sources products globally, serves companies throughout the United States, Canada and Mexico and maintains great relationships with thousands of clients by offering them peace of mind with our mobility solutions.
The confidence that we offer our clients, our partnerships with national brands, a prime distribution location, an expert sales staff and the innovative line of the ergonomic CC Apex wheels are all factors that have contributed to the success and growth of Caster Connection.
Partnerships with major national caster brands enable us to serve clients in a wide variety of industries. These long standing relationships give Caster Connection access to a wide breadth of proven and reliable market applications, industry knowledge, testing and engineering capabilities to further ensure that we are providing the absolute best product for a specific application.
Moving our main distribution center to Columbus, Ohio in 2009 gave Caster Connection a prime location to deliver product to wide range of clients in an economically responsible manner. Columbus has access to the most widely traveled highway systems in the Midwest, which ensures prompt delivery of product.
Our expert sales staff has more than 120 years of combined experience in the caster industry, making Caster Connection a one-stop shop for help and advice on all caster, wheel and hand truck needs. We work with our clients to understand their needs for every application and provide the correct solution the first time, providing the proof our clients need to feel confident in our recommendations.
Our number one goal is to ensure that our clients are successful from our partnership. This goal combined with all of the strengths mentioned above make Caster Connection an industry leader, and most important of all: a company that clients can trust and gain peace of mind for their caster, wheel and hand truck needs.
Here's a sample of what Caster Connection clients are saying:
I've been dealing with Caster Connection for a long time and will continue to do so to the point of excluding any other caster companies for these reasons: The sales associates are always friendly and knowledgeable. The service is consistently same day or next regarding response time and delivery. Finally I'd say that they pack and ship things right because I have never had a damaged package come in from Caster Connection!
We have been using Caster Connection for over 10 years, for all our caster needs. Caster Connection has supplied us casters for both the Automotive Industry and Government Contracts allowing us to competitively quote and win jobs. They continue to supply us with great quality, pricing, and delivery. Over the years Greg has helped us through several different types of applications and has made suggestions that not only has saved us time and money, but has proven to bring better quality for our customer. The inside sales people are a pleasure to work with and [they do] a fantastic job when Greg is not available to service our needs. We have made Caster Connection our sole supplier when it comes to casters for our tooling. We will continue to promote Caster Connection to our customers whenever the subject arises.
- Joe A.
Quality Systems Manager, Manufacturer of Automated Test Systems
I stopped at the Caster Connection warehouse after searching everywhere for specialty casters. I haven't seen team effort like this in years; I was advised on the best product for my application in a corrosive environment, offered a cup of coffee and the casters were assembled for me right then and there. That was 6 months ago and now every time I come across a caster need for myself or my customers I say,'Go to Caster Connection! The service is great, the knowledge exceptional and the coffee isn't bad either!'
- Ray B.
Caster Connection has been the number one supplier of casters to us for over 10 years. We appreciate the support we get from all of the staff, the phone people, the salesman that calls on us, and Sally Hughes, the owner. All of them show and demonstrate a respect for our business. Even when there was a problem which we had with our biggest customer, Sally and staff stayed with us through technical help, and phone calls to us and to our customer. Sally went the extra mile to get things done which makes us at look to Caster Connection FIRST for our caster needs.
- Matt N.
We are a small company and had a need for some replacement casters for a manual hydraulic lift. The original casters were really torn up. I brought them in and after a few questions the guys at Caster Connection suggested a different type of caster. We couldn't be happier with the replacements. They operate far better than the originals, even when they were new. Thanks for saving our backs!
Caster Connection is one of my most reliable suppliers. Their knowledgeable and responsive sales team goes out of their way to see that my orders are completed fast and flawlessly.
- Andrew W.
Major Parts Supplier
Caster Connection is the only supplier of industrial casters we use. They bring all their resources to bear to insure our unique caster needs are fulfilled each and every time.
- Phil L.
Caster Connection is always able to help me find a caster for our needs. Whether matching a like part or specking out an item for a new design, we always get quick turn around on pricing and samples to demo.
- Kurt S.
Project Estimator, Display Rack Fabricator
When I think of a friendly smiling voice, quick and accurate answers to my questions, and superb service I think of Caster Connection.
Tier One Supplier to Major Appliance Manufacturer
The environment in a weld shop is very difficult for dolly wheels. The hardness of [the wheels we were previously using] allowed the weld slag to embed into the wheels rather than deflect. After a short period of time, the wheels became solid metal because of the weld slag and damaged the floor. This caused further performance issues when the AGV's changed direction. Caster Connection recommended a solution with a slightly softer durometer that allowed the weld slag to be deflected and not embed. After nearly one year in service, the Caster Connection wheels remain slag free and have become our new standard for our AGV's.
- Paul S.
Production Engineering Specialist, Major Automotive Manufacturer
We have had tremendous success with the CC Apex wheel, they have been in the field for over a year now with no problems at all. We have recommended it to several manufacturing companies that we have partnerships with.
- Richard C.
Assembly Conveyance Specialist
We maintain extensive inventory at multiple locations. By stocking a wide range of casters and wheels—ranging from light duty furniture casters to super-duty wheels for industrial use—we provide a complete service, and deliver it quickly.
Our people are experts at helping customers determine the right solution to their mobility needs. Because of our experience, companies return to us again and again. Our company culture ensures we attract and retain the best people in our industry.
We are constantly expanding our inventory to meet the needs of our customers, and we maintain a world-class testing program to monitor quality.
We are a WBENC certified company. For a copy of our certification, please contact us.
We are a MHEDA member. Click here for more information.