Please explain the meaning of your founding principle: “Constantly seek ways to increase the value our customers receive for their investments in casters and wheels.”

We believe in providing the highest overall value for our customers’ investments. To us value means quality, availability, delivery, and the bigger picture view of Total Cost of Ownership (TCO).
 
High-quality products perform better and last longer, resulting in less down time, fewer production interruptions, and happier production and maintenance staffs. Sometimes high-quality casters and wheels cost a little more upon initial purchase, but over the life of the product they are actually less expensive for the customer’s bottom line.
 
If a customer’s primary concern, however, is the initial price and not TCO, we can provide guidance toward an economy product that will meet that need. It’s very important for Caster Connection to gain a clear understanding of the customer’s short- and long-term goals in order to provide the correct recommendation.

Why is it Caster Connection’s goal to be the first choice for casters?

We know our customers have many choices when it comes to sourcing their casters and wheels.  By providing the highest possible value we hope to become the customer’s first choice—which is good for our customers, and good for us!

Are you a manufacturer or just a distributor?

Both. We source casters, wheels and parts globally, and do some domestic assembly.

What if I need a lot of casters?

Caster Connection stocks large quantities of the most popular casters and wheels. If you need more than we have on hand, we will partially fill your request right away and complete it as soon as possible. We can fulfill orders for specialized casters too, though we may need to order them.

What is the lead time?

Most items are available for immediate shipping. In those instances where additional lead time is necessary, we will provide an expected delivery date.

If they don’t work, can I return them?

If you find you have ordered an incorrect size or type, you may return them in new condition for a full refund. Also, Caster Connection guarantees all its casters and wheels. If a defect is ever found, the product may be returned for a replacement or refund.

What is your minimum order?

No order is too small. We strive to satisfy all our customers—from one-man shops to global giants.

Do you supply Original Equipment Manufacturers?

Yes, we frequently work with OEM customers, and provide volume discounts on large orders.

Is this the best price available?  

Caster Connection strives to provide the highest value possible to its customers for their investment in casters and wheels. Our prices reflect that philosophy.

Do you have price breaks?

Large orders allow us to realize efficiencies in our operations, and we pass on the savings in the form of volume discounts.

Do your capacity specifications assume 4 casters will be used, or are the loads indicated per caster?

Our weight capacity specifications are the maximum recommended weight per caster.

Do you deliver or ship?

We ship using a variety of methods to best satisfy our customers’ requirements. Just tell us your preference and timing.

Does your price include shipping?

No. Shipping is additional.

What different payment methods do you accept?

One-time or infrequent customers can pay with cash or credit card. Customers who order regularly are encouraged to open an account with us.

How do I set up an account with you?

We can handle the setup by phone, fax or email. We’ll just need you to answer a few standard questions.

What are your terms?

For customers with an account, we have Net 30 terms.